Increasing consumerism is an important aspect of the changing healthcare system. In the near future, it is likely that a larger percentage of healthcare costs will be shifted directly to consumers and that price transparency in healthcare may increase. In this new environment, healthcare providers will need to be more cognizant of the need for service to their customers. The session will also define the concept of customer loyalty versus satisfaction, and will explore the increasing importance of loyalty to preserve the viability of radiology practices. The concepts of safety and quality will also be examined, particularly as they relate to customer loyalty. This webinar was previously presented live; therefore the Q&A session is based on the recorded feedback from faculty to questions submitted by participants.Objectives
Upon completion of this activity, the participant will:
- Articulate the difference between customer satisfaction and loyalty.
- Understand the importance of customer loyalty in preserving the viability of a radiology practice.
- Examine selected key practice attributes that correlate with patient loyalty.
Accreditation Statement The American College of Radiology (ACR) is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
Designation Statement The American College of Radiology designates this enduring material activity for a maximum of 1AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Released Date: 11/15/2013
CME Renewal Date – 1/1/2016
CME Expiration Date – 1/1/2019
The time needed to complete this activity is estimated to be 1 hour.
After completing the activity, learners may claim RLI and CME credits by achieving a minimum performance score of 80% on posttest.
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Step 3: After completing the course, including the required posttest, close the course window and return to the ACR activity window
After the scores are recorded the course title will appear on your COMPLETED page. You will then be able to print your earned credit(s) by clicking Certificate.
Step 4: Close this window and click the COMPLETED/CERTIFICATES tab.
Step 5: Click Certificate to view and print your RLI and CME certificates.
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In compliance with ACCME requirements and guidelines, the ACR has developed a policy for review and disclosure of potential conflicts of interest, and a method of resolution if a conflict does exist. The ACR maintains a tradition of scientific integrity and objectivity in its educational activities. In order to preserve this integrity and objectivity, all individuals participating as planners, presenters, moderators and evaluators in an ACR educational activity or an activity jointly sponsored by the ACR must appropriately disclose any financial relationship with a commercial organization that may have an interest in the content of the educational activity.
The faculty and staff listed below have indicated the following financial relationships related to the presentation of this material.
Jonathan W. Berlin, MD Nuance Communicatons - Stockholder and Advisory Board Member
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